Changing the Alias for a custom domain didn't work


So I bought a custom domain to run the tests in Balloonary and I followed the steps you mentioned in the documentation. I went to my Domain setting and added an Alias field to the link you provided. I saved the information and it has been more than 12 hours but still won’t work.

Any ideas how to resolve this?

Hi Vallar,

glad you made it to our support forum! And sorry to hear you’re having trouble even though it sounds like you did everything right. In this case, the only way for us to help is to look at your account. Could you please send an email to or simply click the “Submit a request” button at the top of this page and share the email address that you used to sign up for Balloonary?

Thanks and have a great day,